Service Policy

Contracts

All packages are good for one year from date of purchase. Any unused service will be forfeited after one year of purchase if unclaimed. If you live more than 30 minutes away from the office, we do not pick you up. Call the office before purchase or the refund fee will apply.

Cancellation driving lessons.

To cancel or reschedule a driving lesson appointment, you must call the school at least 24 hours before your scheduled time. Failure to do so will result in a forfeited lesson fee. This policy applies also to lessons scheduled on the same day. Please call during business hours to cancel or reschedule

Cancellation of the Road Test appointment.

To cancel a reserved car for your road test, you must call 72 hours (about 3 days) prior to the scheduled time. Failure to do so will result in you losing the road test appointment and car for the road test. Once the appointment is confirmed and you wish to reschedule 72 hours (about 3 days) prior to the appointment there is a $25 rescheduling fee. If you schedule your own road test appointment the cancellation and rescheduling policy still apply 

Weather and Conditions.

In the event of rain or snow conditions please do not assume that all lessons and 5-hour classes are canceled. If we find the condition to be dangerous or excessive the office will notify you to reschedule your appointment at no cost to you.

Refunds

 Refunds will be provided on request. The refund will be reduced for the number of lessons already taken (charged at the per-lesson rate) and a refund fee of $10 or 10% of the refund, whichever is greater.

Credit card refunds will be made to the credit card used when purchase was made.

Cash payments will be refunded by a company check.

 Please allow 5 to 10 business days for credit card refund transactions to process.

 NO refund Reasons

• You are late or do not show up.

• You fail to bring the correct permit (DJ under 18 yrs. or D over 18 yrs.) or 5-hour class certificate (Both must be valid and not expired).

• You are not prepared for the road test / too nervous.

• If you are under 18 yrs. old form MV 262 must be completed and signed by parent or guardian.

• You fail to meet restrictions (forget to bring glasses or contact lenses).

• Your contract expired and no used for one year.